This was the first time doing business with them. I ordered the 16 piece corporate set for myself. I waited for quite some time and emailed them that I hadn't received them yet. ( I understand there may have been issues with the covid and all) they immediately responded and sent out another set at no charge. They didn't have to do that, since they were shipped and in limbo somewhere, I appreciate the extra steps to make me a satisfied customer. I definitely will order from them again. The product was excellent and shipped very carefully. They arrived in very good condition. Thanks again for truly going the extra steps to insure a happy transaction.