I was honestly so shocked to receive a personal email from a rep at Harddy after they checked the local weather and realized they may need to add a heat pack or change the shipping date. It was personalized and came with genuine concern for my order! The plants arrived within a 2 days (an amazing feat considering they went from California to North Dakota!) and were perfectly packed and beautiful. I have already recommended Harddy and will continue to do so.
Every plant was packed so carefully! I am very impressed with your product, as every plant was beautiful, and my order arrived quickly.
These were a hit for my wedding shower this past weekend! 💗 I had amazing customer service from Kelley. The tracking seemed a little odd and looking like they may not arrive in time so I emailed and received a very sweet personal response from Kelley the same day and she shipped out an overnight order so I could be sure to have them in time for my shower. They arrived in perfect condition and were very well packaged. I will definitely be ordering from Harddy again! 10/10 for customer service and quality product. Thanks again Kelley!
Sorry about the one star vote. That was a huge mistake. They deserve a perfect score every time.
I am past pleased with my plants !!! And I can definitely attest to you making good on any issues. I had ordered plants months ago when it was cold here and so they were from Kelley was quick to answer my email and to send replacement plants which the post office lost for almost a week and once again Kelley to the rescue !!! And she sent yet another set on plants !!! Which are growing right along and I will be using in a plant nite I am doing this week ! You truly are the best of the best !!!
I was very pleased with my purchase. My succulents arrived within a few days. They were packed nicely and the succulents were in great shape. I plan on making a succulent turtle and am so happy that these are going to be perfect.Will send a picture when my turtle is complete.