Only 4 stars because I haven't received the plants yet (will update when I do), but I have GOT to write a rave review of the customer service! The post office lost my first package. I thought I was just going to have to eat the loss because it was so clearly not the fault of Harddy. Instead, Kelley was very quick to respond to my problem and offered to reship the order. Kelley even asked if there was a more secure address to ship to, like my work address. I'm thrilled that I'll be getting these plants soon, and I'm so grateful that they were willing to help me even though they did nothing wrong in the first place.