My first review of Harddy.com was less than stellar. True to her word, Kelley contacted me to find out how they missed the mark. We had a few conversations via e-mail and it was quite evident to me that they truly were passionate about Excellent Customer Service! She went above and beyond to rectify the situation and I am duly impressed. Rare is the company who strives for excellence. Harddy is the exception to the rule. Bottom line: They now have a customer for life!